From PRO to PRO
AUTODOC PRO was launched in France in 2022 as a dedicated business unit exclusively for garages
Since then, we have expanded to Belgium, Germany, Italy, and the Netherlands, successfully partnering with over 23,000 garages
Our partners rate their satisfaction with AUTODOC PRO at 9/10, and evaluate their customer service representative at 95%
A tailored solution for all types of garages
Independent aftermarket
- Garage networks
- Individual garages
Manufacturer-authorised
- Large car dealerships
- Affiliated garages
Our approach – a phygital concept
Offering the best of both worlds
Digital – online
An online platform for selecting and ordering spare parts as well as a service for customer management
Physical – offline
A field team of service agents visiting garages to pick up returns and ensure personal contact
We're committed to making life easier for mechanics
AUTODOC PRO makes it easy for garages to access spare parts by offering efficient and reliable service at competitive prices
Profitability
Garages simply earn more with our competitive pricing and loyalty programme.
Simplicity
Our online platform is designed to deliver the smoothest experience when searching for the right part.
Proximity
We provide personalised, on-the-ground customer service through our service agents.
In numbers
Large concept adoption
23K
connected garages
NET promoter score
The NPS (Net Promoter Score) is a measure of customer satisfaction and loyalty on a scale from −100% to 100% that shows how likely customers are to recommend our service. For the majority of B2B service industries, the NPS benchmark is generally between 41% and 50%
280%
revenue growth
AUTODOC PRO MARKETS
PRO is available in 6 countries
France
Germany
Austria
The Netherlands
Belgium
Italy
Coming soon
Luxembourg
United Kingdom
Switzerland
Spain
AUTODOC is one of the leading online retailers of vehicle parts and accessories in Europe.
AUTODOC is one of the leading online retailers of vehicle parts and accessories in Europe. The company, which was founded 17 years ago by Alexej Erdle, Max Wegner, and Vitalij Kungel in Berlin, quickly developed into one of the most exciting internet companies in Europe. In 2024, AUTODOC achieved sales of over €1.555 billion. The company stocks 6.7 million products for 176 car, 23 truck, and 154 motorcycle brands. AUTODOC operates in 27 European countries and employs around 5,000 people at ten locations.
