CORE EXCHANGE
When you purchase a part marked “core part”, you have to pay a core charge in addition to the price of the part itself. Under EU law, the core charge is the amount that the manufacturer requires as a deposit to guarantee that the old core part is returned for remanufacturing. The core charge is refunded when the old core part is returned. Core charges only apply to items produced in the European Union. The amount of the core charge is determined by the supplier of the part. Therefore, the same part provided by different suppliers can have different core charges or may have no core charge at all.
The core charge is NOT included in the price and will be refunded to the customer when the old core part is returned.
What is the return policy?
Shipping of the old core part is at the expense of AUTODOC PRO.
If the old core part has severe damage or cracks in the housing, the core charge will not be refunded.
If a core part of a different category is returned, the core charge will not be refunded. For example, if an alternator was purchased, but a starter is returned instead.
To have the core charge refunded, you can send a similar item purchased from another manufacturer. For example, if a BOSCH brake caliper was purchased and a TRW brake caliper is returned.
If the specifications (e.g. power) of the new part do not match those of the old part, you need to check with the manufacturer whether it is possible to return such a part. You can do this through your account manager at: [email protected].
What categories contain core parts?
Requirements for used parts
*These instructions are for information purposes only. Each case is considered individually (each part undergoes an individual examination by the manufacturer).
Brake caliper return criteria
Alternator return criteria
Starter return criteria
Driveshaft return criteria
A/C compressor return criteria
Power steering pump return criteria
Steering gear return criteria
Turbocharger return criteria
Injector return criteria
Injector pump return criteria
Requirements for used car batteries
Ignition distributor return criteria